Hampton by Hilton Ashford International

There is a nice selection of hot and cold food at the breakfast buffet and a bright, comfortable dining area. The staff at breakfast were friendly and helpful. The location is very convenient to the train station and also for driving as it's on a main road. The hotel has coffee and light snacks, but for meals other than breakfast it's a few blocks walk into the center of town, or, in another direction, a few blocks to a large outlet mall that has some restaurants. The room was clean and comfortable. We were given an accessible room, where everything was low for the benefit of folks in wheelchairs. We didn't need that sort of room, but it was nice to see that it was available for those who did.

We made a very last minute booking for a night on the way to the Dover ferryport. Check in was friendly, we were able to add parking and pay for it on the spot. Both rooms were spotless and very comfortable. The clocks changed forward and the majority of guests were very last minute for breakfast. The serving staff were excellent - they continued to refill everything smoothly, helped people sort themselves out and then removed the buffet at 10am efficiently. They really brought calm to what could have been chaotic.

Breakfast very good, staff helpful. Convenient for the station once we understood the two accesses (entrances). No road noise(well insulated). Good nights sleep Excellent facilities in bathroom for disabled - should they be required. Wondered if they were in all bathrooms - we didn’t request them.

The staff was super nice and the highlight of my stay. I realised the day before that I had booked a room for a wrong date, they helped my get a booking for the right night and helped contact Booking and navigate the system to get this change accepted. Once at the hotel I realised I had left important documents at home and they let me use their printer (with a charge but it was fair and my mistake). The room itself was really nice, with a big bed, a big TV, a seating area and a desk. The bathroom was really nice too with a big shower. Although the room was set to communicate with another one, I still felt safe as a lone woman by the door blocker. I dined at the hotel and the food was excellent although it was a small variety (but still enough for all taste). The breakfast in the morning was excellent, lots of choices and variety. I specifically loved the waffle maker ! I asked for a late check out of one hour (12.00 instead of 11.00) and upon checking for availability, I was granted one, free of charges.

The breakfast was more than adequate far more than I expected the customer service was brilliant but didn't understand about the £50 extra I had to pay I was told I would get it back still not received this